Export Intercom Data: How to Download Your Intercom Data and What It's Worth
This Intercom export guide shows how to download your data with Intercom's own tools, then what those records are worth. Get a quick estimate for your Intercom history, see what buyers pay more for, and learn how to measure and export it.
Intercom data is part of your company's customer support record. Support tickets show a problem, the back-and-forth, and how it was resolved. Its value depends on years of history, how much real discussion and detail it holds, and which other systems you combine it with.
Export Intercom data: the official steps
How to download your Intercom data
- For one conversation, open it in the Inbox, click the three dots and choose Export conversation as text or as PDF.
- For reporting data, use Dataset export to choose columns and filters and download a CSV (instant downloads go up to 10,000 rows; scheduled exports are also available).
- For full conversation content at volume, Intercom documents bulk download through its API and a JSON export to Amazon S3.
Intercom says Dataset export needs two teammate permissions: Can access Chart drill-in and Can export CSV. The article covers conversation exports only; user and ticket data exports live in their own settings pages.
Source: Intercom Help: Export your conversations data (read Oct 31, 2026). Menus change, so check the page before you start.
Estimate your Intercom data
Why AI companies want Intercom data
Support tickets show a problem, the back-and-forth, and how it was resolved. That full arc is exactly what AI labs need to train agents that handle customer service.
What makes Intercom data worth more or less
| Raises value | Lowers value |
|---|---|
| Tickets with full conversation threads | Tickets with a subject line and nothing else |
| Internal notes and escalations kept | Mostly automated or spam tickets |
| Years of history | Recently migrated with history lost |
| Help center content alongside tickets | Tickets about clients' end customers you don't own |
What's removed or excluded
Names, emails, phone numbers, account numbers and other identifying details are removed by a privacy specialist before any buyer or lab sees the data. Anything you hold on behalf of clients is excluded from the license.
How to measure your Intercom data
Reports show conversation counts.
Exporting the full history: Export full history through the cloud storage export.
How to sell or license it
- Don't delete anything. Keep the account active, including former employees.
- Note the size and history. Your total tickets in Intercom, plus how many years you've used it.
- Get an estimate. Use the estimator above, or the full calculator to include your other systems.
- Request an offer. A direct buyer reviews a sample, prices it, and pays after anonymized delivery. Start with Polyshares, or compare buyers first.
Common questions
Can I sell my company's Intercom data?
Generally yes, if the company owns the account and the data is about its own operations. It's licensed with identifying details removed, and anything you hold for clients stays out.
How much is Intercom data worth?
It depends on history, detail and what else you combine it with. Use the estimator above for Intercom alone, or the full calculator to include every system.
Do I need to export Intercom before getting an offer?
Not to get an estimate. Buyers start from your intake answers and review a sample. If you're closing, export before you cancel, since deleted accounts usually can't be recovered.
Do I keep my data?
With a license, yes. You keep the business and the data, and the license covers defined material for a defined term.