Gorgias Export: How to Download Your Gorgias Data and What It's Worth
This Gorgias export guide shows how to download your data with Gorgias's own tools, then what those records are worth. Get a quick estimate for your Gorgias history, see what buyers pay more for, and learn how to measure and export it.
Gorgias data is part of your company's customer support record. Support tickets show a problem, the back-and-forth, and how it was resolved. Its value depends on years of history, how much real discussion and detail it holds, and which other systems you combine it with.
Gorgias export: the official steps
How to download your Gorgias data
- From the helpdesk menu, select Inbox and open a view.
- Select the tickets (or all tickets in the view).
- Click the three dots and choose Export tickets; Gorgias emails a CSV link.
- For message text, open Analytics, click a metric drill-down, then Export with message content.
Gorgias says view exports include up to 1 million tickets with metadata and links, the link lasts 14 days, and exports with message content cover the most recent 30 days of the period, up to 100,000 tickets, public messages only. Owners, admins and leads can export.
Source: Gorgias Docs: Export tickets from Gorgias (read Oct 31, 2026). Menus change, so check the page before you start.
Estimate your Gorgias data
Why AI companies want Gorgias data
Support tickets show a problem, the back-and-forth, and how it was resolved. That full arc is exactly what AI labs need to train agents that handle customer service.
What makes Gorgias data worth more or less
| Raises value | Lowers value |
|---|---|
| Tickets with full conversation threads | Tickets with a subject line and nothing else |
| Internal notes and escalations kept | Mostly automated or spam tickets |
| Years of history | Recently migrated with history lost |
| Help center content alongside tickets | Tickets about clients' end customers you don't own |
What's removed or excluded
Names, emails, phone numbers, account numbers and other identifying details are removed by a privacy specialist before any buyer or lab sees the data. Anything you hold on behalf of clients is excluded from the license.
How to measure your Gorgias data
A view export shows ticket counts.
Exporting the full history: Message text is available through Analytics or Gorgias support.
How to sell or license it
- Don't delete anything. Keep the account active, including former employees.
- Note the size and history. Your total tickets in Gorgias, plus how many years you've used it.
- Get an estimate. Use the estimator above, or the full calculator to include your other systems.
- Request an offer. A direct buyer reviews a sample, prices it, and pays after anonymized delivery. Start with Polyshares, or compare buyers first.
Common questions
Can I sell my company's Gorgias data?
Generally yes, if the company owns the account and the data is about its own operations. It's licensed with identifying details removed, and anything you hold for clients stays out.
How much is Gorgias data worth?
It depends on history, detail and what else you combine it with. Use the estimator above for Gorgias alone, or the full calculator to include every system.
Do I need to export Gorgias before getting an offer?
Not to get an estimate. Buyers start from your intake answers and review a sample. If you're closing, export before you cancel, since deleted accounts usually can't be recovered.
Do I keep my data?
With a license, yes. You keep the business and the data, and the license covers defined material for a defined term.